"Human capital is still the most basic of our strategy and the pillar of our development plan. Without human capital and their knowledge, it's not possible for us to adapt financial services that we provide to our clients...making Intesa Sanpaolo the leader in (handling) the COVID-19 crisis", said Massimiliano Cattozzi, Executive Director and Head of corporate and SME Commercial department of Intesa Sanpaolo, in a fireside chat with Matthew Gamser, CEO of the SME Finance Forum.