it is important for banks to look beyond their existing customer base and reach out to the vast number of micro and small enterprises (MSEs) which are deprived of bank credit. Alongside extending the reach of their banking services, there would be a need to improve and customise the products offered, fine tune the pricing aspects, and enhance the quality and efficiency of services. For this, banks need to have a proper business plan and delivery model that would harness the benefits of technology. The costs of banking transactions need to be dramatically reduced just as in so many other fields such as telecom, after the advent of technology.