Articles

4 Lessons for Bank Executives from Uber and Amazon on Customer Experience

Businesses such as Amazon and Uber have created successful customer experience models. In this blog, the author shares his common denominators that the financial industry should pay close attention to

1. Be customer experience obsessed.
A study found that 68% of millennials have stopped doing business with a brand due to a single poor customer experience. 

Articles

Articles

4 Lessons for Bank Executives from Uber and Amazon on Customer Experience
Businesses such as Amazon and Uber have created successful customer experience models. In this blog, the author shares his common denominators that the financial industry should pay close attention to 1. Be customer experience obsessed. A study found that 68% of millennials have stopped doing business with a brand due to a single poor customer...
Finding New Ways to Lend More to Health SMEs in Africa
“It’s one thing to offer universal healthcare to your citizens. But the next question is ‘okay, where can I go,’” said Bart Schaap, Chief Financial Officer at Medical Credit Fund (MCF). The region suffers from a dearth of healthcare facilities, especially ones that provide quality care. For Schaap, the solution is obvious: “If you want to address...
Fintech for Women: Scaling the Financial Inclusion Pyramid in Egypt
In a bid to accelerate women’s financial inclusion in MENA, the region with the lowest female economic participation in the world , the DFID-funded Arab Women’s Enterprise Fund ( AWEF ) led a study to understand the scope for Digital Financial Services (DFS) in Egypt, map key constraints to women’s financial inclusion and identify opportunities to...
E-commerce: Helping Djiboutian Women Entrepreneurs Reach the World
Access to finance also remains a problem, where 53 percent of women-led small and medium enterprises (SMEs) do not have access to credit and 70 percent of surveyed MENA female entrepreneurs agree that lending conditions in their economy are too restrictive and do not allow them to secure the financing needed for growth. This is where e-commerce...
A New Leasing Market in Haiti Means New Hope for SMEs
An IFC team worked with World Bank colleagues to create a new market for leasing in Haiti and address the problems SMEs have accessing finance. The project exemplifies the Maximizing Finance for Development (MFD) approach: a private-sector solution made possible by public-sector interventions. Team members relied on lessons learned from previous...
The Benefits of Fintech Partnerships in Emerging Markets
According to an IFC report, there are a few key challenges that have long limited the digital transformation of financial services in emerging markets. These challenges include: low access to formal financial services; low income and financial-literacy levels; underdeveloped technology solutions; and weak infrastructures. Due to these challenges,...
How Banks Can Detect Whether Their Customers are Real
To date, there has been no efficient way of uncovering synthetic ID fraud. To crack down on it, every customer seeking credit would have to undergo even more rigorous ID checks than they do already. This Mckinsey article proposes a new approach that, with the help of machine learning, digs deep into vast amounts of third-party data to gauge...
youth finance
Ammar Khalid, Helena Molina, Susannah Horton, and Patteera Mae Chaladmanakul are second-year International Development students who recently traveled to the Philippines, to gain a deeper knowledge of possible financing models for youth entrepreneurs. Throughout the year, the team conducted a global stocktaking on successful models for financing...
Open Banking’s Next Wave: Perspectives from Three Fintech CEOs
McKinsey reached out to the CEOs of three innovative fintechs—Ping Identity, Plaid, and Tink—for their perspectives on global prospects for open banking. While these firms address varying perceived pain points in financial services and pursue different business models, common themes emerged across the three interviews. The implications for banks...
Digital Credit Helping to Put Kids in Classrooms in Cote d'Ivoire
By leveraging partnerships with farmers’ cooperatives and telecom operator MTN, in a recent pilot Advans Cote d’Ivoire achieved 100 percent on-time repayment and notably increased school attendance among borrowers’ children. This innovative work with cocoa farmers earned Advans Cote d’Ivoire the 2018 European Microfinance Award for inclusive...