Banks working in the SME space need to enhance their small business focus to provide a diverse blend of products and services that balance growth, risk, and profitability objectives while improving the customer experience. They also must meet the competitive challenge of new market entrants, in order to conduct profitable small business lending and continue to serve the interests of their small business customers.

Join us for a discussion on trends within the small business lending industry, opportunities for optimizing risk and growth practices, and the tools to measure progress for your organization. This session will present a ten-step issues checklist that SME providers should assess to better position themselves for sustainable success with this segment. 

About the speakers

Charles Wendel is President of FIC Advisors, Inc., a management consulting firm. FIC focuses on small business and commercial banking, and is dedicated to providing practical recommendations, implementation planning, and the required execution that results in improved customer experience and sustainably stronger performance.

Tom Doherty is Managing Director and Head of Business Banking at The Private Bank. His current responsibilities include overseeing the Business Banking division that specializes in businesses with annual revenues up to $50 million. 

To register

This is a member only webinar. If you are a member of the SME Finance Forum and want to register, please contact Farah Siddique fsiddique@ifc.org.