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Virtual Roundtable Series on COVID-19 Mitigation Efforts #4: DBS on Digital Relief

16 April 2020
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Virtual Roundtable Series on COVID-19 Mitigation Efforts #4: DBS on Digital Relief

By invitation only

The SME Finance Forum organizes this weekly virtual roundtable series to provide its members with opportunities to share and learn about the impacts of COVID-19 on their MSME clients and their own institutions, on a continuous and real-time basis. The 75-minute session also allows the members to share their practical experiences especially strategies and initiatives they are taking to help their clients cope with this unprecedented crisis. 

The fourth roundtable of this series will be held on Thursday, April 16, 2020, at 8:00 a.m. EST, and will feature DBS Bank, a member of the SME Finance Forum and one of Asia’s leading banks with over 9 million customers in 18 markets. Chloe Huang, Team Lead, SME Business Engagement, SME Banking, and David Kah Seng Hui, Regional Head, SME Business Innovations & Solutions at DBS will be sharing the bank’s program and experiences with special focus on digital offering. The speakers will also present DBS’ digital relief package for one of the severely impacted industries, Food & Beverage, among other measures implemented to help their SME clients. This session will be joined by two discussants Jesse Weinberg, Head of SME Customer Segment, FNB in Africa, and Thomas DeLuca, CEO and Founder of AMP Credit Technologies

Speakers

Chloe Huang is the Team Lead, SME Business Engagement, SME Banking at DBS Bank Ltd. Chloe currently heads the SME Business Engagement team at DBS Bank. Her team looks after the prospect, customer and partner engagement programs, and works closely with the various product, channel and sales teams to strategically achieve business objectives of acquisition and conversion. In the current role, there are secondary objectives like driving internal and external collaboration opportunities for SME Banking and propagating digital customer behaviour (Digital transaction modes, online account opening & online loan applications). As part of SME Business Engagement, she also leads collaboration initiatives with DBS Foundation Ltd, a not-for-profit company established to strengthen DBS’ corporate social responsibility across the region. The initiatives drive social impact in 2 ways, (1) offering support Social Enterprises in their business growth through tailored products and mentorship programs, (2) engaging traditional SMEs to educate them on including social responsibility as part of their business proposition. Chloe brings with her 13 years of experience in strategic customer engagement planning. Prior to joining DBS, Chloe worked in DDB Group Singapore (RAPP), managing regional clients like Courts, Maybank, Cerebos and Electrolux SEA.

David Hui is the Regional Head, SME Business Innovations & Solutions, SME Banking at DBS Bank Ltd. David currently heads the SME Business Innovations & Solutions team at DBS Bank.  His team is responsible for driving industry-led innovations with a focus on delivering fuss-free and easy banking to SME customers with an emphasis on delighting customers through intuitive journeys. Supported by business analytics and the bank’s digital assets, David’s team has the responsibility to continuously improve the key journeys that are important to a SME, easy and quick access to credit, and simple ways to onboard an account for business operations. He also works closely with other stakeholders within the bank to improve the transactional banking journeys. Making banking invisible for DBS’s SME customers is of latest focus for David and the team, where the objective is centered on creating hyper personalised experiences for the customer through various interaction points, always working towards the wow factor with an aim to delight. Together with external industry collaborations with some of the best-known companies in this field, the team is working to reimagine banking in its simplest form. David graduated with a Bachelor of Science in Information Systems Management with a double major in Finance from the Singapore Management University, and previously was Head of SME Customer Experience for DBS India. Prior to DBS, David had worked in Credit Suisse and Barclays Capital with wide operational experience in OTC Derivatives across various asset classes.

 

Discussants

Jesse Weinberg is the Head of SME Customer Segment at FNB. He joined the bank in 2010 to launch PayPal as a business product offering to the South African market. Since then he has enjoyed various transactional banking roles within FNB, including the redesign and implementation of the eBucks for Business Programme in 2012. Prior to joining FNB, Jesse had jointly-founded and managed two successful businesses in the IT and plant hire industries, one of which was later acquired by a listed telecom company at the time. Jesse is passionate about entrepreneurship and small business development. In his current role, he is committed to finding ways in which FNB can help support the development and growth of SMEs in South Africa.

Thomas DeLuca is the CEO and Founder of AMP Credit Technologies, a Hong Kong-based financial technology company that provides an outsourced processing platform for banks and other institutional lenders to lend to small businesses based upon their cash flow, on a profitable and scalable basis. AMP’s proven proprietary loan management system leverages concepts and principles from microfinance, payment processing, social media, and ‘big data’—together with more traditional loan underwriting principles—to help banks lend to their small business customers on a profitable and efficient basis. Prior to founding Advanced Merchant Payments, he was a co-founder of Planet Payment, Inc., a multi-currency payment processor publicly-traded on the NASDAQ Stock Market, and dedicated to enabling internationally-focused processors, acquiring banks, and merchants to accept, process and reconcile credit card transactions in multiple currencies. He started his payment career in the legal department of American Express, where he provided legal and strategic advice to the merchant services division regarding electronic commerce matters, consumer privacy, marketing, and general commercial issues pertaining to credit card transactions. He received his B.A. Degree, M.B.A., and Juris Doctor (J.D.) from St. Johns University and his Master of Laws (LL.M.) in International Trade and Business Transactions from Fordham University in New York.

A summary of this event is posted here.

For members, the recordings and available slides will be posted on the Member's Portal soon.

For more information: please contact: Khrystyna Kushnir.

Repository

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